Frequently Asked Questions

Most projects are completed within 5–14 days depending on the package. Starter websites typically take 5–7 days, Business sites 7–10 days, and E-Commerce stores 10–14 days. Timelines depend on how quickly you provide content (text, images, logo). The faster you send your assets, the sooner we can launch.

Yes, we require a 50% deposit before work begins to secure your project slot and cover initial design work. The remaining 50% is due when the site is complete and ready for launch. We don't launch your site until final payment is received. This protects both parties and ensures commitment on both sides.

Absolutely. Every website we build is 100% mobile-responsive, meaning it automatically adjusts to look and work perfectly on all screen sizes — smartphones, tablets, laptops, and desktops. With over 70% of South African web traffic coming from mobile devices, this is non-negotiable in everything we build.

To get started, we'll need: your logo (or we can advise on getting one), the text/copy for your website, any photos or images you want to use (or we'll use professional stock photos), your brand colours and preferences, and examples of sites you like for style reference. Don't worry if you don't have everything — we'll guide you through it on our discovery call.

The R150/month plan covers: reliable web hosting so your site stays online 24/7, an SSL certificate (the padlock that makes your site secure), regular automated backups, security monitoring, software and plugin updates, minor text or image changes on request, and ongoing priority support via WhatsApp. This plan keeps your site healthy, secure, and current without you having to worry about the technical side.

Yes — we build every site with search engine optimization (SEO) foundations in place. This includes proper page titles, meta descriptions, structured data/schema markup, fast loading speeds, mobile-friendliness, and a logical site structure. While we can't guarantee specific rankings (no one honestly can), we set up your site to give you the best possible chance of being found by local customers.

For clients on our hosting & maintenance plan, minor updates (changing text, swapping images, updating prices) are included at no extra cost — just send us a WhatsApp. If you'd like to manage everything yourself, we can discuss building on a CMS that gives you a simple dashboard to edit content without any coding knowledge. We'll also provide a training walkthrough.

We include multiple revision rounds in every package specifically to avoid this situation. Our goal is always to deliver something you're proud of. If concerns arise, we always try to resolve them through revisions and open communication first. Please refer to our Refund Policy for full details — we believe in transparency and fairness in all circumstances.

Yes! We can guide you through registering a domain name (e.g. yourbusiness.co.za) and setting up a professional email address (e.g. info@yourbusiness.co.za). Domain registration and email hosting are typically separate costs billed directly by the registrar, but we'll help set everything up so it's seamless. Just let us know on our discovery call.

Absolutely. We work with clients across South Africa and beyond, entirely remotely. All communication happens via WhatsApp, email, and video calls — we don't need to be in the same city to deliver outstanding results. We've built websites for clients in different provinces with no issues whatsoever.